Shipping policy

Shipping Policy

At Celina Carmona, LLC, we are committed to ensuring your order arrives safely and in a timely manner. Every order is carefully prepared and packaged with the attention to detail our customers deserve.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During new product launches, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your shipping address and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances outside of our control.

Order Tracking

Once your package ships, you will receive a tracking number via email so you can monitor your shipment every step of the way.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Celina Carmona, LLC is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, please contact us as soon as possible. While we will do our best to update your order before it ships, we cannot guarantee changes once processing has begun.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Celina Carmona, LLC is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly to file a claim.

International Shipping

At this time, we currently ship within the United States only. We hope to offer international shipping in the future.

Questions

If you have any questions about your order or shipping, we're happy to help. Please contact our customer support team, and we'll respond as quickly as possible. support@celinacarmona.com.